.# Traveller India Private Limited – Privacy Policy (Hotel Bookings)
Traveller India Private Limited ("Traveller India", "we", "us", or "our") respects your privacy and is committed to protecting the personal information of users who book hotel accommodations through our website or mobile application (collectively, the "Platform"). This Privacy Policy explains how we collect, use, share, and protect your information in relation to hotel bookings.
1. Scope of This Privacy Policy
This Privacy Policy applies only to **hotel and villa bookings** made through Traveller India. It does not cover flights, bus, rail, or any other services.
2. Information We Collect
When you make or manage a hotel booking, we may collect the following information:
* Personal details such as name, contact number, email address, and billing address
* Guest details including names and age (where required by the hotel)
* Booking information such as hotel name, check-in/check-out dates, room type, and rate plan
* Payment-related information (processed securely via authorized payment gateways; Traveller India does not store card details)
* Communication records related to cancellations, amendments, or customer support requests
3. Use of Information
We use your information strictly for the following purposes:
* To process and manage hotel bookings, cancellations, and amendments
* To coordinate with hotels for confirmation, refunds, or dispute resolution
* To communicate booking updates, policy information, and support-related notifications
* To comply with legal, regulatory, and accounting requirements
4. Sharing of Information
Traveller India shares user information only as necessary and limited to:
* Hotels or accommodation providers for booking confirmation, cancellation, or refund processing
* Payment gateway providers for secure transaction processing
* Government or regulatory authorities when required by law
Traveller India does **not** sell, rent, or trade personal information to third parties for marketing purposes.
5. Cancellations and Refunds – Data Handling
* Cancellation requests must be initiated through the Traveller India Platform.
* If a cancellation is made directly with the hotel, users must inform Traveller India to enable refund coordination.
* Refund-related information is shared only with the concerned hotel and payment partners.
* Traveller India acts solely as an intermediary and processes refunds only after receiving funds from the hotel.
6. Data Retention
We retain personal and booking-related information only for as long as necessary to:
* Fulfill booking and refund obligations
* Resolve disputes or complaints
* Meet legal, tax, and audit requirements
Once no longer required, data is securely deleted or anonymized.
7. Data Security
Traveller India implements reasonable technical and organizational security measures to protect user data against unauthorized access, loss, misuse, or alteration. While we strive to protect your information, no system is completely secure, and we cannot guarantee absolute security.
8. User Rights
Users may:
* Request access to their personal data
* Request correction of inaccurate or incomplete information
* Request deletion of personal data, subject to legal and contractual obligations
Requests can be made by contacting Traveller India through official support channels.
9. Third-Party Links
Our Platform may contain links to hotel websites or third-party services. Traveller India is not responsible for the privacy practices or content of such external websites.
10. Limitation of Liability
Traveller India is responsible only for initiating and processing refunds upon receipt of funds from the hotel. Traveller India is not liable for delays or failures caused by the hotel or accommodation provider.
11. Updates to This Policy
Traveller India reserves the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting on the Platform.
